Shipping & Returns

Shipping

Standard Shipping within the USA (3-5 Business Days) - Free 
USPS Priority Shipping (2-3 Business Days - $7.90 Flat Rate
UPS 2nd Day Air (2 Business Days) - Calculated during check out
UPS Next Day Air (1 Business Day) - Calculated during check out
International Shipping - (Varies due to location) - $50.00 Flat Rate

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Expedited Turn-Around Time

Orders placed before 04 PM - EDT (UTC-04) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Returns

Return Due To Change Of Mind
GetGlowing Skincare will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resell-able condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to the original payment method or store credit for a future purchase. We will notify you once this has been completed through email. 

Warranty Returns
GetGlowing Skincare will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Upon return receipt of items for warranty claim, you can expect GetGlowing Skincare to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available) 

Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Please let us know if you would like any items prior. We will be happy to accommodate. 

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 

Duties & Taxes

Sales tax has already been applied to the price of the goods as displayed on the website

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Customer service

For all customer service enquiries, please submit an enquiry at
https://getglowingnowskincare.com/contact-us/